We believe gambling should always be fun, fair, and in control. Borneo77 gives every Malaysian player the tools, information, and support needed to keep their gaming experience a positive one — and to step back when it stops being that.
Play Smart.
Play Safe.
Stay in Control.
If gambling is no longer fun, it is time to take a break. Our tools are always available — free of charge.
Our Commitment
At Borneo77, responsible gambling is not a compliance checkbox — it is woven into how we operate. Every feature we build and every policy we set is designed with player wellbeing in mind, not just platform revenue.
We serve players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and beyond. We understand that for the vast majority of our players, betting on the EPL weekend fixture or spinning a few rounds of live baccarat is a relaxing pastime. We want to keep it that way.
For the small number of players who find their gambling behaviour becoming difficult to manage, Borneo77 provides real, practical tools and points toward professional support without judgement. Reaching out takes courage — we make the process as easy as possible.
Player Protection Tools
All six tools below are available directly from your Borneo77 account settings. No forms to mail, no waiting periods beyond what is stated.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increases take 7 days to apply — giving you a cooling-off window to reconsider.
Configure on-screen reminders that notify you of how long you have been playing. Reminders can be set at 30, 60, or 90-minute intervals. Awareness of time spent is one of the most effective tools for maintaining a healthy relationship with gambling.
Temporarily suspend your Borneo77 account for a chosen period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. Cooling-off periods cannot be reversed once activated. Contact support to request one at any time.
Request permanent or long-term exclusion from Borneo77 for a minimum of 6 months or up to 5 years. Self-exclusion is actioned within 24 hours of a verified request. During exclusion, all marketing communications are suspended and the account is fully locked.
Review your full betting history, deposit totals, and win/loss records at any time from your account dashboard. Understanding your gambling patterns is a healthy habit. We display this data clearly so you always know where you stand.
Our support team is available around the clock via live chat. If you want to discuss any aspect of your gambling, activate a protective tool, or raise a concern confidentially, our agents are trained to assist with care and without judgement.
Step-by-Step Guide
Setting a deposit limit takes under two minutes from your account settings. Here is how:
Access your account from any device — desktop browser or mobile browser. Ensure you are using your registered credentials.
Click your account icon (top right) and select "Account Settings" from the dropdown menu.
In the Settings menu, locate the "Responsible Gambling" tab. All player protection tools are listed here in one place.
Select daily, weekly, or monthly. Enter your chosen limit in RM — for example, RM200 per week or RM500 per month.
Your limit is applied immediately. A confirmation will be sent to your registered email. Lowering a limit takes effect right away; increasing a limit has a 7-day delay.
Self-Exclusion
Self-exclusion is the right choice if you feel gambling is becoming a problem rather than a pleasure. Borneo77 treats every self-exclusion request with urgency and complete confidentiality.
To request self-exclusion, contact our 24/7 live chat support or email [email protected] with your registered email address and your chosen exclusion period. Your request will be actioned within 24 hours.
Know the Signs
Problem gambling often develops gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first step toward addressing it.
Spending more money or time gambling than you originally intended or can afford.
Chasing losses — placing more bets to try to recover money you have already lost.
Gambling to escape stress, anxiety, depression, or personal problems rather than for entertainment.
Hiding your gambling activity from family members, friends, or your employer.
Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
Feeling irritable, anxious, or restless when you are not gambling or when you try to stop.
Neglecting work, family responsibilities, or personal health due to time spent gambling.
Making repeated unsuccessful attempts to cut back on gambling or stop entirely.
Self-Assessment
This is not a diagnostic tool — it is a simple reflection exercise. If you answer "yes" to three or more of these questions, consider speaking with a professional counsellor.
Age Restriction
Borneo77 enforces a strict minimum age of 21 for all registered players. Age confirmation is required at registration, and identity document verification is completed during KYC review before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you are a parent or guardian, we strongly encourage you to install parental control software on shared devices to restrict access to gambling websites. Talk openly with young people about the real risks of gambling — early conversations make a meaningful difference.
Recommended parental control tools include those provided by your internet service provider (e.g., Unifi's parental controls), as well as third-party applications such as NetNanny or Bark — all available independently of Borneo77.
Professional Help
If you or someone close to you needs support with problem gambling, the following organisations provide free, confidential assistance. All contact details below are text only — not clickable links.
15999
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling on addiction, family welfare, and crisis support.
International Support
GamCare is a UK-based charitable organisation providing internationally recognised resources for anyone affected by problem gambling, including self-help tools, online forums, and counselling referrals.
Ministry of Health Malaysia
MENTARI centres are located across Malaysia including Kuala Lumpur, Penang, and Johor Bahru, providing free mental health support including addiction counselling at government health facilities.
603-7627 2929
Befrienders Kuala Lumpur offers emotional support via phone for anyone in distress, including those struggling with compulsive behaviour or financial stress related to gambling.
Peer Support Network
GA Malaysia provides peer-to-peer support groups for individuals managing compulsive gambling, including regular meetings in Kuala Lumpur, Shah Alam, and Petaling Jaya.
24/7 Live Chat
Our own support team is available around the clock for any responsible gambling request — from activating deposit limits to initiating self-exclusion. Reach us via live chat or at [email protected].
Healthy Habits
Only ever bet money you can genuinely afford to lose — money set aside for entertainment, not for essential living costs like rent, utilities, or groceries. If the loss would cause financial stress, do not place the bet.
Decide how long you will play and how much you will spend before you open the Platform. Stick to those limits. Use Borneo77's session timer and deposit limits to enforce them automatically.
Chasing losses is one of the most common triggers for problem gambling. Accept that losses are part of the game. Placing larger bets to "win it back" rarely works and almost always makes things worse.
Avoid gambling when you are tired, emotionally distressed, under the influence of alcohol or medication, or experiencing financial pressure. Your decision-making is impaired in these states, which leads to poor outcomes.
Step away from the Platform regularly — both during a single session and over the longer term. Regular breaks help you stay objective, prevent fatigue-driven decisions, and keep gambling in its proper place as one activity among many.
Gambling is a game of chance. The house always has an edge in the long run. Treat every session as entertainment with a cost — not an investment or an income stream. Winning is a bonus, not a financial plan.
Thousands of Malaysian players enjoy Borneo77 every day as a fun, fair platform for live casino, slots, and football betting. Our tools are here to keep it that way for you too.
Want to know more? Read our FAQ or review our Terms & Conditions.
21+ only. Gambling involves risk and can be addictive. If you need help, call Talian Kasih 15999 or contact our support team.